In response to the latest developments in the COVID-19 outbreak around the world,Emirates is taking extra steps that go above and beyond industry and regulatory requirements to ensure our customers’ health and comfort, and provide you with confidence when planning your travel.

We have implemented enhanced cleaning and disinfection on all aircraft. Read more here.

Travel and immigration restrictions: Several countries have imposed travel and immigration restrictions due to COVID-19. All customers are requested to check relevant travel advisories from and to the countries to which they are travelling. This is a dynamic situation and it is the responsibility of the customer to ensure there are no entry restrictions at their travel destination. IATA Travel Centre provides a list of travel advisories relating to COVID-19 here.

The UAE Government has temporarily suspended visas on arrival from 19 March. This includes suspended entry for valid visa holders see: https://www.dubaiairports.ae/alert/latest-covid-19-update-

We are experiencing high call volumes due to COVID-19.  If you are not travelling in the next 72 hours please consider calling us later.  We can usually answer your call quicker if you can speak to us in English.

Customers with tickets issued on/before 31^st March who are impacted due to:

• Travel ban: Where there is government notification that prohibits travel
• Travel advisory: General government advisory against non-essential travel
• Quarantine requirements: Mandatory quarantine at origin or destination
• Mandatory lockdown: Countries in which government have issued a mandatory lockdown and customers are therefore unable to reach airport
• Flight cancellation: Flights cancelled by Emirates

Are eligible for Rebooking and Travel Voucher options:

• Rebooking is permitted within the ticket validity without fee, applicable fare difference if any may apply
• Travel voucher for ticket value with a validity of 12 months from date of issue

Affected customers should contact their travel agent or Emirates office to request a travel voucher, customers who booked directly with Emirates can visit the Travel Voucher webpage and add “Refund request due to Coronavirus” in the comments section. Customers who booked with a travel agent must contact them for a rebooking and/or travel vouchers

FLIGHT UPDATES

The situation remains dynamic, and our flight schedules may change at short notice to comply with regulatory directives or operational requirements.  We aim to provide affected customers with updated information as early as possible.

To receive the latest notifications on your flight, customers should ensure their contact details are updated by visiting manage my booking. Customers can also check the website for their flight status.

HEALTH SCREENINGS AT DUBAI INTERNATIONAL

The Dubai Health Authority (DHA) is conducting a COVID-19 test on some customers arriving at Dubai International Airport if Dubai is their final destination.

Customers will be given DHA’s Health Declaration Forms, which they should complete and hand over to the DHA during the COVID-19 testing in Dubai. Our airport services team will escort customers to the health screening area at Dubai International airport on arrival.

Customers who are transiting through Dubai International airport will not be tested, but will have to go through temperature screening before boarding their connecting flight.