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Etihad Airways COVID 19 Policy

Etihad Airways Guidelines for Affected travel plans due to COVID 19

 

 

 

Dear Traveler,

Please find below Travel policy with Etihad Airways in relation to the bookings affected due to COVID 19.

 

Rebooking / re-issue

One free date change is permitted to a future date that is on/before 15 July 2020. Rebooking must be done on the original booking class or the lowest available booking class in the same cabin.

Change fees are waived for this one instance only, any subsequent changes will be subject to normal reissue fees.

Re-routing and endorsement onto other airlines is not permitted.

Rerouting to an alternate EY gateway is permitted free of charge within the below zones based on the original origin/destination. Any re-routing beyond the above points will be charged the difference in fare.

Region Airports
North America JFK, LAX, ORD, IAD
United Kingdom & Ireland LHR, MAN, DUB
Europe MSQ, DME
BRU, MUC, DUS, FRA, AMS, GVA, ZRH, CDG
MAD, BCN, AGP
BEG, FCO, ATH, MXP, IST
Middle East AMM, BEY, GYD
GCC AUH, BAH, JED, RUH, DMM, MCT, SLL, KWI
Northern Africa NBO, HBE, CAI, CMN, RBA, LOS
Southern Africa KRT, JNB, SEZ
Indian Subcontinent DEL, BOM, AMD, HYD, MAA, BLR, CCJ, COK, TRV, CCU, KTM, CMB, KHI, LHE, ISB, MLE
North East Pacific PEK, CTU, PVG, HKG, SEL, NRT, NGO
South East Pacific MNL, BKK, HKT, KUL, JKT, SIN
Australia BNE, SYD, MEL
Please note: rebooking/rerouting change permitted provided there is no regulatory entry restriction by local authorities. Rebooking subject to documentation check /compliance.

Cancellation / refund

Permitted without any penalty charges for fully unused tickets.

For partially used tickets, refund based on pro-rata mileage flown.

The above policy is applicable for group bookings also.

Guests may contact their travel agent through whom the original ticket was purchased or any Etihad office to process the refund.

PNR must be updated with: "Invol change due COVID-19-ROW”.

Keep safe and thank you for your ongoing support.

 

 

This information is correct as at : 13 March 10AM AEST.

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