COMMUNICATION PROVIDED BY THAI AIRWAYS

The Corporate Image and Communication Department of Thai Airways International Public Company Limited (THAI) has given the clarification that due to the temporary suspension following the COVID-19 outbreak, which resulted in a significant number of passengers being unable to travel.

THAI has offered to accommodate their passengers who were subject to flight cancellations or travel restrictions by extending the validity of their air tickets or converting their air tickets into travel vouchers equivalent in value to the amount paid for their original booking or refunding the air ticket without any fee or surcharge.

However, as THAI is currently undergoing proceedings through the Central Bankruptcy Court, the Company regrets to inform its customers that it is temporarily prohibited from processing any refund requests at this time. THAI sincerely, apologises to its valued customers for any inconvenience caused during this period.

In spite of this, THAI remains committed to extending the utmost attention and care to all customers who have pending ticket refund requests. Further information on the refund process and developments concerning the Company’s rehabilitation proceedings will be provided when becomes available”.

Please be assured that we will do our utmost to finalise outstanding commitments as soon as we are authorized to do so.  We appreciate your patience and ongoing support.

In the meantime, we recommend to claim ticket validity extensions on behalf of eligible customers, for travel until December, 2021 via this link:

https://www.thaiairways.com/en_AU/contact_us/thai_special_assistance_form.page

FLIGHT SCHEDULE ADJUSTMENTS:

Please also be advised that due to the ongoing adjustment of flight schedules across the network, THAI will further suspend services as follows:

Melbourne services to Bangkok : suspended until 15 Jul ‘20

Sydney services to Bangkok : suspended until 16 Jul ‘20

Brisbane and Perth services to Bangkok : suspended until 01 Aug ‘20