A message to customers with Virgin Australia bookings and credit holders
On Tuesday 21st April, Virgin Australia (VA) entered into voluntary administration to recapitalise the business and help ensure it emerges in a stronger financial position.
As you have a credit or booking with Virgin Australia you will understandably be concerned. Virgin Australia is continuing to operate scheduled flights as normal and has indicated that there is no immediate impact to customers with current bookings. They have also advised that whilst their frequent flyer program is a separate entity, they have put in place a 4 week pause on reward redemptions.
The status of refunds or travel credits is currently unclear, but if as indicated, Virgin Australia is seeking to trade out of administration, you would expect these to be preserved. There is no guarantee, however, that this will be the case.
Travel Crafters will work closely with the administrators to support Virgin Australia through this process, and we will keep you informed of any developments and Virgin Australia policy updates as they come to me.
We thank you for your patience in these unprecedented times.