Delta Offers Ticket Validity Extensions
As customers’ travel plans continue to change during the COVID-19 pandemic, we’re extending our change fee waiver for new flights purchased through June 30. We’re also providing greater flexibility to re-book travel through Sept. 30, 2022 for eligible customers who have:
- Upcoming travel already booked between now and Sept. 30 as of April 17, 2020
- Canceled travel from flights between March 2020 and September 2020
Read more about Delta’s extended flexibility.We are also working with our partners ATPCO, and the GDSs, to develop an innovative, automated solution to waive change fees and allow tickets to be reissued with extended validity dates. This solution is on track to launch in June, and we’re excited to share more details soon. For now, you can learn more on Delta Professional.
To save you time and help you better navigate which travel exception policies apply when changing a ticket, a new, interactive Travel Exception Policy Finder is now available. With just a few clicks, you can use details from an original ticket and new itinerary, to identify which policy best applies. The newly launched Travel Exception Policy Chart also offers a quick, at-a-glance comparison of policies always at your fingertips.
Please continue to share feedback like this with us, as it is a key tool in driving decisions and making changes to enhance our business.