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What is Delta Doing to support, Travelers

 

What Delta Is Doing to Support Your Travelers
June 16, 2020

As the COVID-19 environment continues to evolve with some communities reopening, Delta teams are working hard to ensure you have the most updated information available when you need it. As always, the safety of our customers and employees remains our top priority as we adjust the Delta experience in order to ensure that when we fly together, you can do so confidently.

New This Week

Below are the latest updates included in this newsletter:

  • Delta's Safety & Cleanliness Commitment
  • Delta's June Schedule
  • Delta Offers Ticket Validity Extensions
  • Delta Fleet Update
  • Airport & Facilities Update

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Delta's Safety & Cleanliness Commitment

Delta is extending our commitment to make more space for safer travel by continuing to block the selection of middle seats and capping seating in every cabin through Sept. 30, 2020. We are also adding flying on routes where customer demand is driving flight loads closer to our caps. And, beginning June 10, we are restarting automatic, advance Medallion Complimentary Upgrades to Delta One (domestic U.S.), First Class and Delta Comfort+. Read more.

Delta also continues to make safety and cleanliness a top priority for customers from check-in to baggage claim. Read more.

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Delta's June Schedule

In June, customers will see the return of several major routes, both U.S. domestic and international, which were previously suspended due to the COVID-19 pandemic.

Complete details are listed here.

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Delta Offers Ticket Validity Extensions

As customers’ travel plans continue to change during the COVID-19 pandemic, we’re extending our change fee waiver for new flights purchased through June 30. We’re also providing greater flexibility to re-book travel through Sept. 30, 2022 for eligible customers who have:
  • Upcoming travel already booked between now and Sept. 30 as of April 17, 2020
  • Canceled travel from flights between March 2020 and September 2020
Read more about Delta’s extended flexibility.We are also working with our partners ATPCO, and the GDSs, to develop an innovative, automated solution to waive change fees and allow tickets to be reissued with extended validity dates. This solution is on track to launch in June, and we're excited to share more details soon. For now, you can learn more on Delta Professional.

To save you time and help you better navigate which travel exception policies apply when changing a ticket, a new, interactive Travel Exception Policy Finder is now available. With just a few clicks, you can use details from an original ticket and new itinerary, to identify which policy best applies. The newly launched Travel Exception Policy Chart also offers a quick, at-a-glance comparison of policies always at your fingertips.

Please continue to share feedback like this with us, as it is a key tool in driving decisions and making changes to enhance our business.

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Delta Fleet Update

As a result of the COVID-19 pandemic,Delta will retire certain aircraft earlier than initially planned. Delta’s MD-88s and MD-90s made their last flights in early June.

By the end of 2020, 18 widebody Boeing 777s will be retired which will accelerate the airline’s strategy to simplify and modernize its fleet, while continuing to operate newer, more cost-efficient aircraft.

Delta will continue flying its fleet of long-haul next generation Airbus A350-900s, which burn 21% less fuel per seat than the 777s they will replace. Read more.

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Airport & Facilities Update

Delta is temporarily consolidating flying in select U.S. metros served by multiple airports. For a complete list of these temporary changes click here.

Airport updates include:

Atlanta(ATL): We are consolidating gate operations across terminals, minimizing use of portions of Terminals C, D and E.

Los Angeles(LAX): Check-in counters in Terminal 3 are now closed. Customers checking in bags or needing special services for all Delta flights should proceed to check-in counters in Terminal 2.

New York(LGA): Check-in for all Delta flights will take place in Terminal C.Terminals C and D will continue to operate flights and arriving passengers in Terminal D should continue to use the baggage claim in that terminal.

New York(JFK): Check-in for all Delta flights will take place in Terminal 4. For customers departing from Terminal 2, they will take the JFK Jitney Shuttle to terminal 2 once through security in Terminal 4.

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